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Dedicated support service and preferred solutions for enterprise-ready Motorola smartphones

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Premier service & dedicated support

Offering round-the-clock technical assistance, end-to-end case management, and Advanced Exchange Dispatch, Lenovo’s trusted Premier Support is now available for Motorola smartphones.

Technical expertise

Motorola understands which enterprise support services are needed, and when, to ensure your mobile fleet stays connected and protected at all times.

Premier Support support provides exclusive access to advanced, unscripted hardware and software support1 from a global team of elite engineers. Our dedicated Help Desk Agents facilitate first-time, hassle-free case resolution, so you can keep your focus on the business at hand.

cellphone getting damaged by water
cellphone getting damaged by water

Minimize downtime to maximize productivity

Can your business afford to wait for phone repairs? Keep working smartphones in your end users’ hands with Advanced Exchange Dispatch. If a smartphone malfunctions during the standard manufacturer's warranty period (up to 36 months), Motorola will deliver a free replacement with next-business-day shipping.

An exchange2 can be requested by calling the dedicated Premier Support Help Desk. Once you receive the replacement device, simply return the defective device using the provided shipping label3.

Summarized solutions

Direct access to Premier Help Desk Agents

Direct access to Premier Help Desk Agents

24 x 7 x 365 dedicated technical support

24 x 7 x 365 dedicated technical support

Warranty claims including parts and labor

Warranty claims including parts and labor

Expedited device replacement

Expedited device replacement

Single point of contact for end-to-end case resolution

Single point of contact for end-to-end case resolution

Proactive relationship & escalation management

Proactive relationship & escalation management

Prioritized parts and labor

Prioritized parts and labor

Comprehensive Android OS support

Comprehensive Android OS support

Motorola means business

From ThinkPhone to razr, from edge to moto g, all enterprise-ready Motorola smartphones are eligible for enrollment in Premier Support. Learn more about our assortment of advanced devices here.

cellphone getting damaged by water

How is Premier Support different?

PREMIER SUPPORT OVERVIEW

STANDARD SUPPORT

PREMIER SUPPORT

24 x 7 x 365 advanced technical support

Limited / Business Hours

Yes

Warranty claims including parts and labor

Same unit repair

Advanced exchange dispatch

Exchange shipment within 24 hours

—

Yes

End user support for out-of-the-box inquiries, basic troubleshooting, and technical issues

Yes

Yes

Comprehensive hardware and software support

Limited

Yes

Technical Account Managers for proactive relationship and escalation management

—

Yes

Single point of contact for simplified end-to-end case management

—

Yes

Repair parts prioritization

—

Yes

Android OS updates and support

Limited

Yes

Third-party software support

Yes

Yes

Frequently Asked Questions

We’re here to help

If you are interested in purchasing Premier Support service, contact your sales representative.

If you have questions about your Premier Support service, contact our Help Desk.

Motorola reserves the right to alter product offerings and specifications at any time, without notice. Motorola makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. Exclusions and limitations apply. For details regarding exclusions, limitations, how to make a claim, cancel coverage, and list of coverage providers, please read the terms and conditions at http://motorola.com/device-legal.
MOTOROLA, the Stylized M Logo, MOTO, and the MOTO family of marks are trademarks of Motorola Trademark Holdings, LLC. All other trademarks are the property of their respective owners.
© Motorola 2024. All rights reserved.
1 If the issue cannot be resolved by software updates or the problem is covered by manufacturer's warranty.
2 Before sending a replacement, Motorola will attempt to resolve the issue using instructions provided by the customer service representative. To help resolve the issue as quickly as possible, we will require that you describe the issue in detail. Once the representative determines that we cannot resolve the issue using these instructions, the representative will arrange for delivery of the replacement smartphone.
3 The deadline for returning the defective smartphone is 15 days. Should you fail to return the device in the required time, Motorola will charge you for the replacement smartphone sent.