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MOTOROLA MOBILITY UK LIMITED’S ONLINE PRIVACY AND INTERNET COOKIES PRACTICES

This Privacy Statement is subject to change from time to time It was last updated on July. 31, 2014.

Motorola Mobility UK Limited (“Motorola”) recognises that privacy and security are important for our customers and website users. This statement describes how Motorola collects, uses and safeguards information you provide when using motorola.co.uk. By using this website, you consent to the collection and use of your information by Motorola as described in the policy currently in effect.

If we make any material changes to the Privacy Statement, we will post the updated Privacy Statement here, along with its effective date and notify you by email or by a notice on this website, so please check back periodically to ensure that you have the most current statement.

If you provide us with personal data relating to another person, you confirm that you have informed them of our identity and the purposes (as set out in this Privacy Statement) for which their personal data will be processed and that you have obtained their consent to such processing.

What information is collected at motorola.co.uk and
how is it used?

We may collect personal information about you when you place an order with Motorola including name, address, email address, phone numbers, payment card information, information used to personalise a Motorola mobile device or software experience and other information, such as date of birth and National Insurance Number (e.g. if a credit report is necessary). Motorola uses this information to facilitate order processing and to enable us to contact you with service related communications, e.g. if a problem arises with your order. Additionally, if you purchase a mobile device or other product requiring service your personal information may be used to obtain a credit report, if necessary. Such information is required when making a purchase.

We may ask you for, and collect, personal information at other times, including when you enter a sweepstakes or contest; when you participate in a promotion or marketing campaign sponsored by Motorola or one of our business partners; when you complete surveys; when you participate in a user forum or blog hosted by Motorola or one of our business partners or when you otherwise communicate with us, for example when you make inquiries about the website or its products. We use the information you provide to help us design and build better products, to customise your shopping experience, to provide advice and purchase recommendations, and to deal with the communications that you send to us. Motorola may also match user information with third-party data to help us better understand our customers. Examples of third-party data we may receive include: updated delivery and address information, purchase history and demographic information

Motorola also conducts research on our users' demographics, interests and behaviour based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analysed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola may share this aggregated data with our business partners.

In addition, our web server logs automatically collect the domain names and certain related data e.g. operating system, log-in times and browser ID of visitors to our websites. This information is aggregated to measure number of visits, average time spent on a Motorola website, pages viewed and website usage information. We use this information to measure the use of our sites; to improve the content of our sites; and to provide tailored advertisements. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.

Finally, we may also ask for your personal information when you express an interest in employment opportunities at Motorola. We will use your personal information to respond to your inquiries and/or to consider you for any particular employment opportunities.

What about cookies and related third party services?

Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive.
There are two broad categories of cookies:


  • First party cookies, served directly by Motorola to your computer.
  • Third party cookies, which are served by a third party on Motorola's behalf. We use third party cookies for functionality and performance, website analytics and advertising and content sharing and social networking purposes.

In order to offer and provide a customised website experience, Motorola may use cookies, including Google Analytics and DoubleClick cookies, to store and help track information about you. Motorola uses cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies enable us to save passwords and preferences for you so you won't have to re-enter them each time you visit.

Motorola may also use cookies to measure traffic patterns, which areas of the Motorola site you have visited and your visiting patterns. This information is sometimes called a "clickstream." Motorola may use this information to understand how users navigate our site and to determine common traffic patterns, including what site the user came from. We use this information to simplify site navigation, to make product recommendations and to help design our site in order to make your experience more efficient and enjoyable.

We’ll look at the information from cookies, called a “clickstream,” to understand common traffic patterns across our site. This use is relatively standard.

The types of cookies used on the Website can be classified into one of five categories, namely 'essential website cookies', 'functionality and performance cookies', 'analytics cookies', 'advertising cookies' and content sharing and social networking cookies. We have set out some further information about each category, and the purposes of the cookies we set in the following list.

  • Cookies necessary for essential Website purposes
  • What it does: These cookies are essential to provide you with services available through this Website and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages [and secure login accounts], would not be possible.
  • Source: Motorola
  • How to block: Please see the instructions set out in 'How to control or delete cookies' below.

  • Functionality and performance cookies
  • What it does: These cookies serve a variety of purposes related to the presentation, performance and functionality of this Website. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Website. For example, these cookies allow us to:
    - Remember settings you have applied, such as layout, text size, preferences, and colors;
    - Remember your passwords
  • Source: Motorola
  • How to block: Please see the instructions set out in 'How to control or delete cookies' below.

  • Analytics cookies
  • What it does: These cookies collect information that is used either in aggregate form to help us understand how the Website is being used or how effective our marketing campaigns are, or to help us customise the Website for you. The cookies set by Google Analytics are used to collect information about how users use our Website. The information gathered does not identify any individual user and is aggregated. It includes the number of users to our Website, the websites that referred them to our website and the pages that they visited on our Website. We use this information to help run our Website more efficiently, to gather broad demographic information and to monitor the level of activity on our Website.
  • Source: These cookies are set by Motorola and Google Analytics
  • How to block: Please see the instructions set out in 'How to control or delete cookies' below.

  • Advertising cookies
  • What it does: These cookies are used to deliver advertising messages more relevant to you and your interests and track advertising impressions. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly delivered for advertisers, as well as help to measure the effectiveness of the advertising campaign.
  • Source: Motorola
  • How to block: Please see the instructions set out in 'How to control or delete cookies' below.

  • Content sharing and social networking cookies
  • What it does: These cookies enable users to share webstie pages and content through third party social networking and other websites. The companies that serve these cookies may also use users' information to serve targeted advertising on other websites.
  • Source: Motorola
  • How to block: Please see the instructions set out in 'How to control or delete cookies' below.

How to control or delete cookies

The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to:


  • not use our sites
  • set your browser to notify you when you receive a cookie
  • set your browser to refuse to accept cookies
  • delete our cookies after visiting our site
  • browse our site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).

As indicated above, you can change your browser settings so that cookies from the website cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Please note that using a third party opt-out link to disable a cookie may not delete the cookie from your browser but simply disable it from future use. If you wish to delete the relevant cookie, you will need to do this yourself from within your browser.

If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

You should understand that some features of the Motorola website may not function properly if you don't accept cookies.

If you would like to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit www.youronlinechoices.eu for detailed guidance, including opt-out instructions. If you would like to opt-out of Google Analytics for Display Advertisers and/or opt out of the customised Google Display Network, you may do so by visiting the Ads Preferences Manager. You may also wish to utilise the Google Analytics Opt-out Browser Add-on. For information on how to do this on the browser of your mobile device, you will need to refer to your handset manual.

Motorola may also use services hosted by third parties, such as Google Analytics for Display Advertisers, to assist in providing our services and to help us understand our customers' use of our websites and products. These services may collect information, such as your IP address, sent by your browser or via cookies. This information may be used to measure website trends and to deliver a Motorola product advertisement while browsing a website. These ads are delivered based on a user’s visit to the Motorola website. Please see "How to control or delete cookies" in the section to learn how you can control the use of cookies on your computer.

Who is collecting the information?

When you are on a Motorola site and are asked for personal information, you are sharing that information with Motorola and its subsidiaries and related companies. Additionally, if you purchase a mobile device or other product requiring service, your personal information may be collected by a third-party company working with Motorola, such as a telecom carrier who will be providing you with a mobile service plan. Please note that we do not control the privacy practices of these third party companies.

Motorola may also contract with third-party companies to perform services for or on behalf of Motorola on its website that require these companies to process personal information on our behalf (e.g. hosting a website sweepstakes, promotion or survey, or selling software downloads).

In addition, Motorola's websites may allow third parties to provide products and services directly to Motorola customers. Such relationships are designated with a "Provided By" or "Powered By" company logo or other similarly worded designation. If you choose to purchase a product or service from such a third party, that party will collect your information and share it with Motorola for use in accordance with our Privacy Statement. You may review the privacy practices of the third party either by clicking the link on the bottom of the page or by clicking on the "Provided by Company" logo, which will take you to their website.

Additionally, when you purchase or download software applications from Motorola or a third party, your personal information is shared with the software developer/licensor in order to register you as a licensed software user and to permit them to provide you with any required support. If you are concerned about the privacy policy of a certain developer or software company, you may contact them directly or visit their individual websites.

The Motorola website may also contain various links to third-party websites that may provide additional information, goods, services and promotions. These sites are operated independently of Motorola and have their own separate privacy and data collection practices. Any information you provide to these websites will be governed under the terms of their privacy policy, if any. Motorola has no responsibility or liability for the actions or policies of these independent sites and is not responsible for the content or privacy practices of such sites.

Does Motorola share my information?

Except as outlined in this policy, Motorola does not provide your personal information to third parties without your consent. Please note that, in special cases, we may need to share information without acquiring consent, such as when we believe in good faith that the law requires it, or to identify, contact or bring legal action against someone who may be violating our sites' Terms of Use or may be violating Motorola's or others’ rights or causing injury to or interference with Motorola's or others’ property.

In addition, Motorola may share the information you provide with Motorola subsidiaries and related companies. If you purchase a mobile device, or other product requiring service, your personal information is shared with the service provider/carrier with whom you subscribe. Additionally, if you express an interest in a product requiring a particular type of service, Motorola may share your personal information with your local service provider in order to determine whether such service is available in your area. Please note that we do not control the privacy practices of these third party companies.

Motorola may share your personal information with third-party business partners so that they may provide services to or on behalf of Motorola that are consistent with the terms of this Privacy Statement, and this web site (e.g. order processing and delivery, database management, sending targeted emails, software sales, and conducting sweepstakes and other promotions on behalf of Motorola). Motorola takes great pride in utilising only reputable business partners. Motorola may also, on occasion, provide personal information to third-party businesses as part of a specific product, service or promotion.

Motorola shares website usage information about visitors to our websites who have received a targeted promotional campaign with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our websites through the use of pixel tags. The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable.

Also, please note that, if we are organised or restructured to another organisation, we may transfer personal data that we hold to that organisation.

What choices do I have regarding the collection, use and distribution of my personal information?

Motorola or its business partners may send you email or direct mail regarding our products and services in accordance with your communication preferences. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s). You may also visit http://optout.motorola.com.

On certain types of Motorola promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you choose to participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements.

Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you may be unable to participate in certain programs or activities sponsored by Motorola.

You also have the right to access (review, correct or delete) your personal information by contacting Motorola. Individuals are responsible for providing Motorola with accurate and complete personal information and for contacting Motorola if correction of such information is required. Please note that, where permitted, we may charge a nominal fee for fulfilling access requests.

If you have established a "user profile" on a Motorola website, you may change the information you provided by visiting that portion of the website and re-submitting your information.

Please direct any questions concerning Motorola's privacy practices to privacy@motorola.com. Requests to unsubscribe from ("opt-out" of) communications from Motorola may also be sent to privacy@motorola.com. Inquiries or requests may be mailed to:

Motorola Mobility UK Ltd.
Redwood, Crockford Lane, Chineham
Business Park, Basingstoke, RG24 8WQ

What about information security?

When you place an order or provide personal information, we use certain security measures, such as encryption, where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola. Motorola uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.

However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola cannot ensure or otherwise warrant the security of any information you provide to us or from our website and therefore you use our site at your own risk.

As a global company, Motorola has websites and users all over the world. The information you provide may be transmitted, used, processed and stored outside of the country where you submitted that information, including countries that may not have data privacy laws that provide protection equivalent to such laws in your home country, such as the United States. Whenever Motorola handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Statement and all applicable laws and regulations.

What about my child's privacy?

Websites operated by, or on behalf, of Motorola and its worldwide affiliated companies and subsidiaries are intended for use by persons age 18 and over. Motorola does not seek to collect information about children under the age of 18. No information should be submitted to or posted on Motorola's web sites by users under 18 years of age.

If a child under the age of 18 submits personal information to Motorola's websites, we delete the information as soon as we discover it was provided by a child under 18 years of age and do not use it for any purpose. Motorola encourages parents to take an active role in their children's use of the Internet and to inform them of the potential dangers of providing information about themselves over the Internet.